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Cookie Policy

Last updated: February 20, 2025

This Cookie Policy explains how MedGeniePro (a product of Shakan.AI LLC) (“we,” “our,” or “us”) uses cookies and similar tracking technologies on our website (medgeniepro.com). By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, understand how you interact with the site, and improve your overall experience. Cookies are widely used by websites to make them work more efficiently and to provide information to website owners.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the website cannot function without them.

  • Session cookies: Temporary cookies that expire when you close your browser, used to maintain your session
  • Security cookies: Used to authenticate users and prevent fraudulent use of accounts

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website's performance and user experience.

  • Google Analytics: We use Google Analytics to track page views, session duration, bounce rates, and traffic sources. Data is anonymized and aggregated.
  • Performance monitoring: Cookies that help us identify and fix technical issues

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

  • Preference cookies: Remember your settings and preferences for future visits
  • Language cookies: Remember your language preference

Marketing and Targeting Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

  • Retargeting cookies: Allow us to show relevant ads to visitors who have previously visited our site
  • Conversion tracking: Help us measure the effectiveness of our advertising campaigns
  • Social media cookies: Set by social media platforms when you interact with social sharing buttons on our site

Third-Party Cookies

Our website may include content or features from third-party services that set their own cookies. These include:

  • GoHighLevel (GHL): Our booking and CRM platform may set cookies when you interact with scheduling widgets
  • Google: Analytics and advertising services
  • Facebook/Meta: If you interact with our social media integrations

3. How Long Do Cookies Last?

Cookies can be either:

  • Session cookies: Temporary cookies that are deleted when you close your browser
  • Persistent cookies: Cookies that remain on your device for a set period (days, months, or years) or until you delete them

4. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can manage your cookie preferences in the following ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the “Options,” “Preferences,” or “Settings” menu of your browser. Here are links to cookie management instructions for common browsers:

Opt-Out Tools

Please note that disabling certain cookies may affect the functionality of our website and your user experience.

5. Do Not Track

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. We will update this policy if a standard is established.

6. Cookies and HIPAA

We do not use cookies to collect Protected Health Information (PHI). Our analytics and marketing cookies only collect non-identifiable usage data. Any PHI handled through our platform is subject to our HIPAA-compliant infrastructure and the terms of our Business Associate Agreement with GoHighLevel.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

For more information about how we handle your personal data, please review our Privacy Policy and Terms of Service.