MedGeniePro (a product of Shakan.AI LLC) (“we,” “our,” or “us”) operates MedGeniePro and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information You Provide Directly
- Name, email address, phone number, and practice information submitted via contact or booking forms
- Communications you send to us via email or chat
- Information provided when scheduling a consultation or audit call
Information Collected Automatically
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and clickstream data
- Cookie identifiers and similar tracking technologies (see our Cookie Policy)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations
- Provide and improve our AI automation services for medical practices
- Send marketing communications (only with your explicit consent)
- Send transactional messages such as appointment confirmations and reminders
- Analyze website usage to improve user experience
- Comply with legal obligations
3. SMS and Marketing Communications
If you provide your phone number and consent to receive SMS messages, you may receive text messages from MedGeniePro related to our services, promotions, or updates. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any SMS message. For help, reply HELP.
We do not share your phone number or consent data with third parties for their own marketing purposes.
4. HIPAA Compliance
MedGeniePro operates on a HIPAA-compliant infrastructure. Our platform is built on GoHighLevel (GHL), with whom we maintain a Business Associate Agreement (BAA) at the account level. We do not independently store Protected Health Information (PHI) on our website. Any PHI handled through our platform is subject to the terms of our BAA with GHL and applicable HIPAA regulations.
If you are a medical practice using our services and have questions about PHI handling, please contact us at support@medgeniepro.com.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our website and delivering services (e.g., GoHighLevel for CRM and communication, analytics providers)
- Legal authorities when required by law or to protect our rights
- Business transfers in the event of a merger, acquisition, or sale of assets
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy for full details on what we collect and how to manage your preferences.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at support@medgeniepro.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Security
We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews to protect your information. However, no method of transmission over the internet is 100% secure.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: support@medgeniepro.com
- Company: MedGeniePro (a product of Shakan.AI LLC)